Mission, Vision, Values and Goals

Mission, Vision, Values

and Goals

Mission Statement

Hiawatha Behavioral Health partners with consumers and other community based services to build resilience, facilitate recovery, enhance self-resilience, and improve the quality of life for individuals with severe mental/emotional illness and/or developmental disabilities in Chippewa, Schoolcraft, and Mackinac Counties.

Vision

To serve as a catalyst for positive social change, promote a philosophy of recovery, and assure the highest quality of behavioral health services in our community.

Values

Hiawatha Behavioral Health places the utmost value on the following:

	The rights, choices, and needs of each individual
	The treatment of individuals with compassion, respect, and dignity
	Focusing on the strengths of each person served
	Providing a stigma-free environment
	Obtaining feedback from those to whom we are accountable
	Collaboration with families and the community
	Ensuring that services are accessible
	Maintaining confidentiality in accordance with state and federal laws
	The use of evidence-based practices
	Continually striving to improve

Goals

Promote consumer involvement
Improve/increase opportunities for jobs for the persons we serve.
Ongoing assessment and planning for services for:

	Older adults
	Young adults - especially residential needs

4. Improve coordination of care within both external and internal operations, i.e., primary physicians

5. Improve Utilization Management (UM) into current and future clinical operations

6. Improve both internal and external communications

7. Promote positive public relations for HBH and the persons we serve

8. Improve Human Resources processes by:

	Providing meaningful staff training
	Offering growth in career opportunities
	Improving the hiring process

9. Promote quality business procedures that mutually support efficient use of resources and mental health best practices.

10. Develop customer services

11. Manage and maintain the physical assets of the organization.